Privacy Policy

Privacy Policy for Multigeo Monitoring

Last Updated: November 24, 2025
1. Introduction
This Privacy Policy ("Policy") explains how NEW FIN-TECH INFORMATION TECHNOLOGY NETWORK SERVICES CO. L.L.C ("Company," "we," "us," "our") collects, uses, discloses, and otherwise processes personal data in connection with Multigeo Monitoring ("Service" or "Platform").
Company Contact Information:

Email: info@newftch.com
Website: [https://newftch.com]

We are committed to protecting your privacy and ensuring transparency in how we handle your personal information. This Policy describes our practices regarding data collection, usage, storage, and your rights.
2. Information We Collect2.1 Information You Provide Directly
When you create an account or use Multigeo Monitoring, we collect:

Account Information: Full name, email address, company name, phone number
Billing Information: Payment method, billing address, invoice data (processed securely through payment providers)
Domain Information: Domain names and URLs you add for monitoring
Preference Data: Notification preferences, alert settings, monitoring country selections
Support Data: Messages, tickets, and communications with our support team

2.2 Information Collected Automatically
When you access and use our Service, we automatically collect:

Usage Data: Pages viewed, features accessed, monitoring frequency, dashboard interactions
Technical Data: IP address, device type, operating system, browser type, browser version
Connection Data: Timestamps of logins, session duration, frequency of use
Performance Data: Load times, error logs, API requests and responses
Cookie Data: Session cookies, preference cookies, analytics cookies (see Section 7)

2.3 Information from Third Parties

Payment Processors: Transaction confirmations and payment status updates
Analytics Providers: Aggregated user behavior data (see Section 5)
Your Internet Provider: IP address and connectivity information used to determine geolocation for monitoring

2.4 Sensitive Data
We do not intentionally collect the following types of sensitive personal data:

Health or medical information
Biometric data
Financial account details (payment information is handled by secure third-party processors)
Social security numbers or government-issued identification numbers
Data about children under 16 years old

3. How We Use Your Information
We process your personal data for the following purposes:
3.1 Providing and Improving the Service

Creating and managing your account
Delivering monitoring services from selected geographic locations
Generating monitoring reports and alerts
Sending alert notifications when monitored domains become unavailable
Providing technical support and customer service
Tracking and improving Service performance and reliability

3.2 Legal and Compliance Obligations

Complying with applicable laws, regulations, and court orders
Enforcing our Terms of Service and other agreements
Detecting, preventing, and addressing fraud, security, or technical issues
Protecting the rights, property, and safety of the Company, users, and the public

3.3 Communication

Sending transactional emails (account confirmation, password resets, billing updates)
Responding to your inquiries and support requests
Sending service notifications and announcements
Sending marketing communications (only where you have opted in)
Conducting surveys and requesting feedback

3.4 Analytics and Optimization

Understanding how users interact with our Platform
Measuring Service effectiveness and user satisfaction
Identifying trends, patterns, and areas for improvement
Developing new features and services
Personalizing your experience with the Service

3.5 Legitimate Business Interests

Protecting our systems and data from unauthorized access
Preventing abuse and misuse of the Service
Conducting internal business operations and administration
Measuring and improving marketing effectiveness
Creating aggregated and anonymized reports

4. Legal Basis for Processing
Under the General Data Protection Regulation (GDPR) and similar privacy laws, we process your personal data based on the following legal grounds:

Contractual Necessity: Processing necessary to provide the Service and fulfill our contractual obligations to you
Legal Obligation: Compliance with applicable laws and regulations
Legitimate Interests: Protecting our systems, improving services, preventing fraud, and conducting business operations
Consent: Where you have explicitly consented to specific processing activities (e.g., marketing communications)

5. Information Sharing and Disclosure5.1 Third-Party Service Providers
We may share your personal data with third-party service providers who assist us in operating our Platform and delivering services:

Payment Processors: Stripe, PayPal (for billing and transaction processing)
Email Service Providers: SendGrid, Mailgun (for transactional and notification emails)
Analytics Platforms: Google Analytics, Mixpanel (for usage analytics)
Cloud Infrastructure Providers: AWS, Azure (for hosting and data storage)
Support Platforms: Zendesk, Intercom (for customer support management)
Monitoring Infrastructure: Global network of monitoring nodes across 57 countries

All third-party service providers are contractually bound to:

Process data only as necessary to provide services to us
Maintain appropriate security measures
Comply with applicable privacy laws
Not share data with unauthorized parties

5.2 Legal Requirements and Enforcement
We may disclose your personal data when required by law or when we believe in good faith that disclosure is necessary to:

Comply with applicable laws, regulations, or court orders
Enforce our Terms of Service and other agreements
Protect the safety, rights, and property of the Company, users, or the public
Prevent or investigate possible wrongdoing

5.3 Business Transactions
If the Company is involved in a merger, acquisition, bankruptcy, dissolution, or sale of assets, your personal data may be transferred as part of that transaction. We will notify you of any such change and any choices you may have regarding your data.
5.4 Aggregated and Anonymized Data
We may share aggregated and anonymized data (data that cannot reasonably identify you) with third parties for research, marketing, analytics, and other purposes without restriction.
5.5 Data We Do NOT Share

We do not sell your personal data to third parties for marketing purposes
We do not share your domain names or monitoring data with competitors
We do not disclose payment information beyond what is necessary for transaction processing

6. Data Retention6.1 Retention Periods

Account Information: Retained for the duration of your account plus 90 days after account closure
Billing and Payment Data: Retained for 7 years (as required by tax and accounting regulations)
Monitoring Data and Reports: Retained according to your plan (30 days for Base plan, 90 days for Standard plan, 6 months for Teams plan, 12 months for Corporate plan)
Usage Analytics: Retained for 24 months for aggregated analysis
Support Communications: Retained for 12 months after resolution of your issue
Marketing Communications: Retained until you opt out

6.2 Deletion
Upon account deletion, we will remove your personal data within 30 days, except where we are required to retain it by law. Monitoring data is automatically purged according to your plan's retention period.
7. Cookies and Tracking Technologies7.1 Types of Cookies We Use
Essential Cookies (Required):

Session cookies: Maintain your login state and session security
CSRF tokens: Prevent cross-site request forgery attacks
Preference cookies: Remember your language and display preferences

Analytics Cookies (Optional - requires consent in EU/EEA):

Google Analytics: Tracks user behavior, traffic sources, and engagement
Mixpanel: Analyzes feature usage and user journey

Marketing Cookies (Optional - requires consent):

Remarketing pixels: Track website visitors for targeted advertising
Email tracking pixels: Track email opens and link clicks

7.2 Your Cookie Choices

You can control cookie settings through your browser preferences
In the EU/EEA, you can opt-out of non-essential cookies on our cookie banner
You can clear cookies at any time through your browser settings
Note: Disabling essential cookies may impact Service functionality

7.3 Similar Tracking Technologies
We may also use pixels, web beacons, and similar technologies to:

Measure campaign effectiveness
Track conversion events
Improve user experience
Deliver personalized content

8. Your Privacy Rights
Depending on your location, you may have the following rights:
8.1 GDPR Rights (EU/EEA Residents)

Right of Access: Request a copy of your personal data
Right to Rectification: Correct inaccurate personal data
Right to Erasure: Request deletion of your personal data ("right to be forgotten")
Right to Restrict Processing: Limit how your data is used
Right to Data Portability: Receive your data in a structured, machine-readable format
Right to Object: Object to specific types of processing
Right to Withdraw Consent: Withdraw consent at any time without penalty
Rights Related to Automated Decision-Making: Request human review of automated decisions

8.2 CCPA Rights (California Residents)

Right to Know: Request what personal data is collected and how it is used
Right to Delete: Request deletion of personal data
Right to Opt-Out: Opt-out of "sales" or "sharing" of personal data
Right to Non-Discrimination: Receive equal service and pricing even after exercising your rights

8.3 How to Exercise Your Rights
To exercise any of these rights, please contact us at:
Email: info@newftch.com
Subject Line: "[Your Right] Request - [Your Name]"
Please include:

Your full name
Email address associated with your account
Specific request and relevant details
Any supporting documentation

We will respond to your request within 30 days (or 45 days for GDPR requests) or provide notice if we need additional time.
9. Data Security9.1 Security Measures
We implement comprehensive technical and organizational security measures to protect your personal data:

Encryption: All data in transit is encrypted using TLS 1.2 or higher
Data at Rest: Sensitive data is encrypted using AES-256 encryption
Access Control: Role-based access controls limit employee access to personal data
Authentication: Multi-factor authentication available for accounts
Regular Audits: Regular security assessments and vulnerability testing
Incident Response: Documented procedures for responding to data breaches
Employee Training: Staff trained on data protection and privacy practices
Physical Security: Secure data centers with restricted access

9.2 Limitations
While we implement strong security measures, no method of transmission or storage is 100% secure. We cannot guarantee absolute security of your personal data. You are responsible for maintaining the confidentiality of your login credentials.
10. International Data Transfers10.1 Cross-Border Processing
Our Platform operates globally with monitoring infrastructure in 57 countries. Your personal data may be:

Transferred to and processed in countries outside your country of residence
Stored on servers located outside your country
Accessed by our teams and service providers in multiple jurisdictions

10.2 GDPR Data Transfers
For users in the EU/EEA, we ensure adequate safeguards for international data transfers:

Standard Contractual Clauses (SCCs): Used for transfers to third-party processors
Adequacy Decisions: Reliance on EU-US Data Privacy Framework where applicable
Contractual Protections: Data processing agreements include GDPR-mandated clauses

10.3 Your Consent
By using our Service, you consent to the collection, processing, and transfer of your personal data to countries outside your country of residence, which may have different privacy laws than your home country.
11. Children's Privacy
Our Service is not intended for individuals under 16 years of age. We do not knowingly collect personal data from children under 16. If we become aware that we have collected data from a child under 16, we will take prompt action to delete such information and terminate the child's access to the Service.
If you believe we have collected data from a child under 16, please contact us immediately at info@newftch.com.
12. Third-Party Links and Services
Our Platform may contain links to third-party websites, applications, and services that are not operated by the Company. This Policy does not apply to third-party services, and we are not responsible for their privacy practices.
We encourage you to review the privacy policies of any third-party services before providing personal data to them.
13. California Privacy Rights (CCPA/CPRA)13.1 Your Rights
California residents have specific rights under the California Consumer Privacy Act (CCPA) and the California Privacy Rights Act (CPRA):

Right to Know: You have the right to request what personal information we collect, use, and share
Right to Delete: You have the right to request deletion of personal data collected from you
Right to Correct: You have the right to request correction of inaccurate personal data
Right to Opt-Out: You have the right to opt-out of the "sale" or "sharing" of personal data (we do not sell or share your data)
Right to Limit Use: You have the right to limit our use of personal data
Right to Non-Discrimination: We will not discriminate against you for exercising your rights

13.2 Exercising Your CCPA Rights
To exercise your rights, please submit a verifiable consumer request:
Email: info@newftch.com
Reference: "CCPA Request - [Type of Request]"
We will verify your identity and respond within 45 days.
14. Data Protection Officer
For EU/EEA users, our Data Protection Officer (DPO) is available to address privacy concerns:
Email: privacy@newftch.com
Our DPO can assist with:

Privacy inquiries and complaints
Data subject rights requests
Privacy impact assessments
Regulatory compliance questions

15. Updates to This Policy15.1 Changes and Notification
We may update this Privacy Policy periodically to reflect:

Changes in our data practices
New features or services
Regulatory requirements
Other operational reasons

We will notify you of material changes by:

Posting the updated Policy on our website
Sending an email notification to your registered email address
Requesting your explicit consent (if required by law)

Your continued use of the Service after changes become effective constitutes your acceptance of the updated Policy.
15.2 Effective Date
The effective date of this Policy is shown at the top of this document. We recommend reviewing this Policy periodically for updates.
16. Complaints and Dispute Resolution16.1 Contact Us First
If you have privacy concerns or complaints, please contact us first:
Email: info@newftch.com
Subject: "Privacy Complaint - [Your Name]"
We will investigate your concern and respond within 30 days.
16.2 Supervisory Authority
If you are located in the EU/EEA and are not satisfied with our response, you have the right to lodge a complaint with your local data protection authority:

Austria: Austrian Data Protection Authority (dsb@dsb.gv.at)
Belgium: Belgian Data Protection Authority
Czech Republic: Office for Personal Data Protection
France: Commission Nationale de l'Informatique et des Libertés (CNIL)
Germany: Federal Data Protection Commissioner (BfDI)
And others: EU Data Protection Authorities Directory

For California residents: You may also contact the California Attorney General's office.
17. Contact Information
For any questions, requests, or concerns regarding this Privacy Policy or our privacy practices, please contact us:
NEW FIN-TECH INFORMATION TECHNOLOGY NETWORK SERVICES CO. L.L.C
📧 Email: info@newftch.com
🌐 Website: [https://newftch.com]
18. Additional Information
18.1 Compliance Standards
We comply with:

General Data Protection Regulation (GDPR)
California Consumer Privacy Act (CCPA)
California Privacy Rights Act (CPRA)
ePrivacy Directive (EU 2002/58/EC)
Swiss Federal Data Protection Act (FDPA)
And other applicable data protection laws